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Terms of Use

Last updated: April 15, 2026

These Terms of Use ("Terms") govern your use of the TengenX website and services. By accessing our site or engaging our services, you agree to these Terms.

1. Scope

These Terms apply to your use of our website, communications, proposals, and service delivery work unless a separate signed agreement states otherwise.

2. Services We Provide

TengenX provides digital product and delivery services, including:

  • Web development and web application engineering
  • Mobile app development
  • AI and automation implementation
  • Custom software and systems integration
  • Staff augmentation
  • Support, maintenance, and marketing execution

3. Client Responsibilities

  • Provide accurate information, timely feedback, and required approvals
  • Ensure you have rights to all content, data, and materials you provide
  • Maintain access credentials and account security for your systems
  • Use our services in compliance with applicable laws and regulations

4. Acceptable Use

You agree not to use our website or services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Interfere with systems, networks, or service availability
  • Attempt unauthorized access to data, code, or infrastructure
  • Distribute malware, spam, phishing, or fraudulent content
  • Use services to violate privacy, intellectual property, or legal rights

5. Billing and Payment

  • Pricing, milestones, and payment terms are defined in proposals or contracts
  • Invoices are due per agreed payment terms
  • Late payment may pause work delivery until payment is resolved
  • Fees are non-refundable unless stated otherwise in a written agreement

6. Intellectual Property

Client Materials

  • You retain ownership of pre-existing materials and data you provide
  • You grant us a limited license to use client materials for service delivery

TengenX Materials

  • We retain ownership of our methods, internal tools, templates, and know-how
  • Ownership of final deliverables is defined by the applicable signed agreement

7. Service Delivery and Support

  • Delivery timelines depend on scope, dependencies, and timely client input
  • Support levels, response times, and maintenance windows follow signed agreements
  • Any SLA applies only when explicitly included in a contract

8. Data and Privacy

Use of our website and services is also governed by our Privacy Policy. In summary:

  • We process data to provide and improve services
  • We apply reasonable security safeguards
  • We do not sell personal information

9. Termination

By Either Party

Unless otherwise stated in a signed agreement, either party may terminate service engagement by written notice.

Immediate Suspension or Termination

We may suspend or terminate access if you:

  • Violate these Terms
  • Fail to pay agreed fees
  • Create legal, security, or operational risk

We will provide notice when reasonably possible.

10. Disclaimers

Services are provided "as is" and "as available" except as expressly stated in a written agreement. To the extent permitted by law, we disclaim implied warranties.

  • Merchantability and fitness for a particular purpose
  • Uninterrupted or error-free service availability
  • Guaranteed business outcomes or performance results

AI-assisted outputs may contain errors and require human review before production use.

11. Limitation of Liability

To the maximum extent permitted by law, TengenX is not liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding fees paid to TengenX in the 12 months preceding the claim

12. Indemnification

You agree to indemnify and hold TengenX harmless against claims, losses, and expenses (including legal fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your materials, instructions, or misuse of deliverables

13. Changes to Terms

We may update these Terms periodically. Updates become effective when published on this page unless otherwise stated.

14. Governing Law

These Terms are governed by applicable laws in the jurisdiction defined in your signed agreement, or absent such agreement, where TengenX is established.

15. Dispute Resolution

Informal Resolution

Before either party initiates formal proceedings, both parties will attempt good-faith negotiation to resolve disputes.

Formal Resolution

If unresolved, disputes will be handled under the forum and process set out in the controlling contract.

16. General Provisions

  • Entire Agreement: These Terms apply unless superseded by a signed agreement
  • Severability: If any provision is found unenforceable, the rest remains in effect
  • Assignment: Neither party may assign rights without required consent, except lawful transfer
  • No Waiver: Our failure to enforce a right doesn't waive that right
  • Force Majeure: We're not liable for delays due to circumstances beyond our control

17. Contact Information

For questions about these Terms, contact us:

These Terms are provided for general informational purposes and do not constitute legal advice.