Skip to content

Privacy Policy

Last updated: April 15, 2026

TengenX ("we", "our", or "us") provides web development, mobile app development, AI and automation solutions, staff augmentation, support and maintenance, and marketing services. This Privacy Policy explains what data we collect, why we collect it, and how we protect it.

Information We Collect

Information You Provide

We collect information you submit directly to us, including:

  • Name, company name, email address, phone number, and project details
  • Messages sent through contact forms, calls, or email conversations
  • Billing and payment details (processed by trusted third-party payment providers)
  • Files, briefs, and content you share for project delivery
  • Support requests and service communications

Information Collected Automatically

When you browse our website or client portals, we may automatically collect:

  • Device and browser information (IP address, browser type, operating system)
  • Usage information (pages visited, clicks, session duration, referral source)
  • Technical logs (timestamps, errors, performance and diagnostics data)
  • Cookie and consent preferences

Project and AI Data Handling

We process project data only to deliver requested services. We do not sell your project data. If third-party AI providers are used in delivery, data is sent only as required to provide your requested feature or workflow.

How We Use Your Information

We use your information to:

  • Respond to inquiries and prepare project proposals
  • Deliver and maintain web, mobile, AI, marketing, and support services
  • Manage onboarding, contracts, invoicing, and account administration
  • Improve website performance, user experience, and service quality
  • Send service updates and important operational communications
  • Protect against abuse, fraud, and security threats
  • Comply with legal and regulatory obligations

Information Sharing and Disclosure

We do not sell personal information. We may share data in the following circumstances:

  • Service partners: Hosting, analytics, payment, communication, and tooling providers
  • Project delivery vendors: Third-party platforms you ask us to integrate or use
  • Legal obligations: When required by law, legal process, or to protect rights and safety
  • Business changes: During merger, acquisition, restructuring, or asset transfer

Data Security

We use appropriate administrative, technical, and organizational safeguards, including:

  • Encryption in transit and secure access controls
  • Least-privilege access to client data and project systems
  • Regular updates, monitoring, and incident response processes
  • Use of reputable infrastructure and software providers

Data Retention

We retain personal data only as long as needed for business, contractual, legal, and security purposes. Retention periods vary by data type and applicable law.

Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • Access: Request a copy of personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion, subject to legal exceptions
  • Restriction / Objection: Limit or object to certain processing
  • Portability: Request transfer of data where legally applicable

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies and similar technologies to operate and improve the website:

  • Necessary cookies: Required for core site functionality
  • Analytics cookies: Help us understand site usage and performance
  • Marketing cookies: Support campaign measurement and remarketing (if enabled)

You can update your cookie choices through our cookie banner (where available) or your browser settings. Disabling certain cookies may affect site functionality.

International Data Transfers

Your information may be processed in countries other than your own where we or our service providers operate. We apply contractual and technical safeguards as required by law.

Children's Privacy

Our services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.